Payments, access & refunds.

If something has gone wrong, let's establish what happened to your order first.

Access or payment problems

For a missing confirmation, missing digital access, duplicate payment or an incorrect charge, contact support@lava.top with your purchase reference and checkout email. Do not pay again while an existing charge is being checked.

Requesting a refund

Send a private message to @the30plusmanual with the product name and a brief explanation. We'll arrange a private way to locate the order. Refund requests are reviewed individually with the payment provider. This page does not offer a money-back guarantee or promise a response or processing time.

Do not share card details or sensitive health information. If a refund is approved, the payment provider determines the available refund method and processing time.

Your rights

Any consumer rights that apply to your digital purchase remain in place. Applicable payment-provider rules and mandatory law take precedence over conflicting site language.